Cart
  • Home
  • Frequently Asked Questions

Frequently Asked Questions

Shipping & Delivery

  1. How long does it take for delivery?

    When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within 7-10 days.

  2. How much do I have to pay for the delivery?

    Delivery cost is included in the total cost.

  3. How can I track my order?

    Once an order is submitted its details are emailed you. This email will contain the order number. You can login with your credentials to our site and track the order status as well as the order details.If you have any issues or queries please get in touch with our Customer Care immediately. Give us a call on +923214004008 (9am-5pm) or drop us an email at [email protected]

  4. Will i have sign for my delivery?

    Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).

  5. What if I am not home when my package arrives?

    Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.

  6. My items have not arrived yet, What can I do?

    Please allow up to 7-10 days for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +923214004008 (9am-5pm) or drop us an email at [email protected] An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package. If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, Sk Designs reserves the right to cancel the sale contract, in which case, we will fully refund you the amount.

  7. How do i change my shipping address after my order has been placed?

    We kindly ask you to call our customer service centre on +923214004008 (9am-5pm)

  1. Can i cancel an order after my product is shipped?

    No cancellations are allowed once the order is shipped. In case of any exception, at sole discretion of Sk Designs, two-way shipping charges will be borne by the customer.

  2. What if the product is damaged upon delivery?

    If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.

  3. What if the product has missing parts or defects?

    If you received your product with missing parts, defects or accessories, immediately notify our Customer Care team. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 48 hours of delivery of the product, in order to receive the replacement.

  4. Can I return a product that is found to be faulty upon use?

    Our products have a warranty period. If after using such a product, you identify any flaw or manufacturing defect, please get in touch with our Customer Care representative. We will be happy to facilitate a resolution.

  5. How long does it take to receive a refund?

    We will process your refund within 7 business days of receiving the returned product in its original packaging. The refunds period includes time taken to complete the refunds process by Sk Designs, but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds.

  1. How much do I have to pay for the Customized Order?

    50% advance will be required for placing order for customized product.

  2. How long does it take for the production of customized order?

    After order confirmation, we ensure that the order get in production within next 24 hours and gets delivered within 7-14 days.